Our Customer Service Rocks!

We offer the most comprehensive and efficient customer service on the market.

CUSTOMER FAQs

We Offer Support Twenty-Four Hours a Day, Seven Days a Week

Email: support@feddun.com Chat: feddun.com Phone: (855) 579-1671

Membership & Sign Up Information

If you choose to become a member, joining will be a simple process, and we are here to answer any and all of your questions 24/7 through our dedicated customer service center.
Once a member, you will be able to enjoy all of the features and updates on our website.

Privacy & Billing

After joining, and my payment is processed, what information will appear on my credit card statement?
Your financial statement, issued by your bank/credit card handler, will be billed as feddun.com. The name displayed may not be the exact name of the website, as discretion and privacy are extremely important to us!

Why are My Billing and E-mail Addresses Required?
Will there be anything sent to me in the mail/or via e-mail?

Again, our services are designed to be as discreet as possible. The reason we ask for your name and full mailing address is solely to process your payment. Financial institutions require this verification for your privacy and financial security. No documentation will be forwarded to either address, ever!

How Often Will My Credit Card Be Charged?

Your account will be charged every thirty days from the day of the month your membership started. If your membership started on June 1st, your card will be charged again on July 1st. If your membership started on June 14th, your card will be charged on July 14th, and so on. If you so decide to cancel your account before the re-bill time, you WILL NOT be charged for an additional 30 days. For example, if you were activated on June 2nd and we receive your cancellation on June 10th, your account will expire on July 2nd. All memberships will automatically renew monthly, for your convenience, until cancelled.

Refund and Cancellations

No matter the reason, our customers may cancel at any time, no questions asked.
Our diligent agents are ready to assist our customers 24 hours a day, 7 days a week.
All cancellations and/or refunds are issued upon request.
Please allow 3-5 business days for the funds to be returned.
Transaction times may vary; please consult your financial institution to discuss their processing guidelines.

Filing a Dispute / Chargeback

Chargebacks are very time-consuming and can delay funds from being returned to you. It is an extensive paper process between banks and merchants. There is no need to contact your bank, or credit card company, directly to process a chargeback. Contact us immediately, and we will issue you a refund without any delays.

My Credit Card was Rejected Upon Sign-Up, Why?

Unfortunately, we do not have access to rejection/denial data. Information on this matter is not disclosed to us due to its confidential nature. Please contact your credit card company directly to discuss your financial standing.

Misplaced and/or Forgotten my Username and Password

Not an issue! We are here to help 24/7!
Please click HERE and we will forward you to the password section on our page. From there you will be directed on how to obtain a new password. No worries, we all go through this - so many passwords, so little time!

My Username and Password Do Not Work

Your username and password must be entered in the exact case sequence as you created them at sign up, as they are case sensitive. Mistyping errors account for 90% of access difficulties. If you still experience issues please feel free to contact us, or try to create new credentials by clicking HERE.

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